Hey, Godaddy! This is why you’re losing customers.January 12, 2010
This is why. “Pending Account Change”. Make a simple change to your hosting account, like moving to a different server (something that’s usually done transparently), and the action becomes not only painfully intrusive, but ridiculously slow, and it makes you totally unable to access the hosting control panel at all until it deems the action “completed”!
Worst part – and the particular deal-breaker – is that the action actually completed TWENTY THREE HOURS AGO. I requested that the Windows hosting be switched to Linux (via the web interface, hence no interaction with demented support reps) and that completed about 4 hours later that same night. Even 4 hours is a ridiculous amount of time to wait for something like this. Now, I’m still locked out 23 hours later.
Why 23? I don’t know. I called up GoDaddy support earlier today (and it was a relatively pleasant experience except for the wacky hold music) and the rep told me it would take “24 hours” to complete the action after the time it actually… you know… completed. Whatever. 24 hours it is.
The root of the problem I’m having is that I can’t seem to access any sort of error or diagnostic information from the site. Could you imagine why? By a call I had previously made with GoDaddy support, I was told that – yes – error messages are a feature of deluxe hosting packages, not the Economy one the site is using. wat.
Needless to say, THIS organization will not be renewing their web hosting with GoDaddy.